Effective Date: May 2026
Welcome to HeartMoments.in. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and digital experiences.
HeartMoments.in is a personalized digital gifting platform that allows users to create interactive experiences such as birthday surprises, proposal pages, apology cards, anniversary timelines, puzzles, and digital greeting cards.
When you use our platform, we may collect:
We do NOT store your card details, UPI PINs, or banking credentials.
Payments on HeartMoments.in are securely processed through Razorpay and other authorized payment providers. Payment information is handled directly by the payment gateway.
Users may upload messages, names, and photos to create personalized experiences. You retain ownership of your content, but you grant us permission to process and display it for generating your requested experience.
You must not upload illegal, abusive, hateful, copyrighted, or offensive material.
We may use cookies and analytics tools including Google Analytics and Meta Pixel to improve website performance, marketing, and user experience.
Activity on our website. To run, secure and improve HeartMoments we record, on our own servers, how the website is used: the pages you open, the buttons and links you tap, which forms you send (never what you type in them), how long you stay and how far you scroll, the website or campaign that brought you, your device type, browser and approximate country, and account events such as sign-ups, log-ins and failed log-in attempts. When you are signed in, this activity is linked to your account. We do not store your full IP address, passwords, messages or photos in this record, and we never store the private links to your surprises. Until you choose “Accept all” in our cookie banner, each visit is counted on its own; after that, a random identifier kept in your browser lets us connect your visits. This record is kept for 180 days and is only visible to authorised HeartMoments staff. You can ask us for a copy of it, or to delete it, using the contact details below.
We do not sell your personal data to third parties.
We may share limited information with trusted service providers such as payment processors, analytics providers, hosting services, or legal authorities when required.
We use secure hosting, SSL encryption, and trusted third-party providers to help protect your data.
However, no online system can guarantee absolute security.
You may request correction or deletion of your personal information by contacting us.
Our services are not intended for children under 13 years of age.
As required under Indian IT Rules, grievances may be addressed to:
Grievance Officer
HeartMoments.in
Email: support@heartmoments.in